Frequently Asked Questions
Q1: What is the Jazaa Online Order Platform?
A1: The Jazaa Online Order Platform is an e-commerce initiative of JazaaGlobal.com. It is a convenient and user-friendly platform that allows you to purchase Jazaa products online.
Q2: How can I pay for my order?
A2: We offer multiple payment options to ensure a seamless shopping experience. You can pay for your order through Cash on Delivery or by using Visa/Master Credit/Debit cards.
Q3: I am unable to verify my account. Even after multiple tries, I did not receive an OTP SMS.
A3: If you are facing issues with receiving the OTP SMS, please contact our helpline at 021-32270897-98-99 or reach out to us online through the WhatsApp chat option at +92 333 2672078 from the same mobile number used during registration. Our customer service representative will assist you in verifying your account and updating your order status accordingly.
Q4: Can you deliver orders all over Pakistan?
A4: Yes, we currently offer delivery services to all locations as per the coverage of our logistics partners within Pakistan. You can place an order from anywhere in the country, and we will ensure its timely delivery to your specified address.
Q5: What are the delivery charges?
A5: Our standard delivery charges are Rs. 100 per order. However, we offer free delivery on all orders of Rs. 2000/- and above, providing you with added value for your purchases.
Q6: How can I track or check the status of my order?
A6: To track or check the status of your order, visit order.jazaaglobal.com and scroll to bottom of the page to locate “track your order” option. Alternately you can contact our customer service number and provide your order details. Our team will assist you in providing the latest updates on your order's progress and estimated delivery time.
Q7: How can I return a product?
A7: If you receive a damaged product or if an incorrect item was mistakenly sent, you can initiate the return process. Please contact our customer service team, and they will guide you through the necessary steps to return the product and arrange for a replacement or refund.
Q8: Do I have to pay for delivery charges when returning a product?
A8: No, you are not required to pay for delivery charges when returning a product due to damage or an incorrect item. We will cover the return delivery costs in such cases.
Q9: Can I return a product after 7 days?
A9: We kindly request that you initiate the return process within 7 days of receiving your order. Unfortunately, after this period, we will not be able to accept return requests. Please ensure to contact us within the specified timeframe to facilitate a smooth return process.
Q10: Do you verify orders?
A10: Yes, before processing any order our customer service team will call you on your mentioned contact number to verify order. Confirmation on call is mandatory for your order to be processed.
Q11: Do you have any loyalty programs?
A11: Currently, we do not offer a loyalty program. However, we are constantly working on enhancing our customer experience and exploring opportunities to introduce loyalty programs in the future.
If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team. We are here to provide you with exceptional service and support throughout your shopping journey.