Frequently Asked Questions
Q1: What is the Jazaa Online Order Platform?
A1: The Jazaa Online Order Platform is an e-commerce initiative of JazaaGlobal.com.
Q2: Do you have any loyalty programs?
A2: No! We don't have a loyalty program.
Q3: How can I pay for my order?
A3: You can pay through Cash on Delivery, Visa/Master, Credit/Debit Cards.
Q4: I am unable to verify my account. Even after multiple tries, I did not get an OTP SMS.
A4: If you are facing issues with OTP SMS, please call our helpline at (021) 111-624-333 from the same mobile number. Our CSR will update your order after confirmation.
Q5: Can you ship orders all over Pakistan?
A5: Yes, currently we ship all over Pakistan.
Q6: What are the delivery charges?
A6: Our delivery charges are Rs.100 & Free Shipping is applied to all orders of Rs.2000/- & Above.
Q7: How can I track or check the status of my order?
A7: The status of your order can be checked by contacting our customer service number and providing your order details.
Q8: How can I return a product?
A8: The customer can return the product if it is damaged or if it was mistakenly sent.
Q9: Do I have to pay for shipping charges when returning a product?
A9: No, you don't have to pay for shipping charges when returning a product.
Q10: Can I return a product after 7 days?
A10: You have to initiate a return process within 7 days of delivery. Unfortunately, after 7 days, we won't be able to accept return requests.
Q11: Do you verify orders?
A11: Yes, before processing any order, our customer service team will call you on your mentioned cell phone number to verify the order.
