Order Online

Frequently Asked Questions

Q1: What is the Jazaa Online Order Platform?

A1: The Jazaa Online Order Platform is an e-commerce initiative of JazaaGlobal.com.

Q2: Do you have any loyalty programs?

A2: No! We don't have a loyalty program.

Q3: How can I pay for my order?

A3: You can pay through Cash on Delivery, Visa/Master, Credit/Debit Cards.

Q4: I am unable to verify my account. Even after multiple tries, I did not get an OTP SMS.

A4: If you are facing issues with OTP SMS, please call our helpline at (021) 111-624-333 from the same mobile number. Our CSR will update your order after confirmation.

Q5: Can you ship orders all over Pakistan?

A5: Yes, currently we ship all over Pakistan.

Q6: What are the delivery charges?

A6: Our delivery charges are Rs.100 & Free Shipping is applied to all orders of Rs.2000/- & Above.

Q7: How can I track or check the status of my order?

A7: The status of your order can be checked by contacting our customer service number and providing your order details.

Q8: How can I return a product?

A8: The customer can return the product if it is damaged or if it was mistakenly sent.

Q9: Do I have to pay for shipping charges when returning a product?

A9: No, you don't have to pay for shipping charges when returning a product.

Q10: Can I return a product after 7 days?

A10: You have to initiate a return process within 7 days of delivery. Unfortunately, after 7 days, we won't be able to accept return requests.

Q11: Do you verify orders?

A11: Yes, before processing any order, our customer service team will call you on your mentioned cell phone number to verify the order.